Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at campershade@gmail.com. 

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at campershade@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Custom or made-to-order products (such as tailored campervan blinds)

• Personal care goods

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted, you can place a new order separately.

Shipping Restrictions

We only accept returns from orders delivered within the United Kingdom. Unfortunately, we do not accept returns from outside the UK.

Refunds

We will notify you once we have received and inspected your return, and inform you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at campershade@gmail.com.